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Photo restoration, photo retouching and special effects



Photo Submission Procedures and Policies
 


IMAGE SUBMISSION PROCEDURE:

There are two ways to submit photos for an evaluation and a quote: By MAIL or ONLINE

  1. BY MAIL ( Prints or digital images) Complete a MAIL-IN Evaluation form and print it.  Enclose the form with your print(s) or digital image(s) and mail to: RELOCATION IN PROGRESS, PLEASE CALL FOR MAILING ADDRESS.  Please be sure to use a good quality photo mailer with stiff cardboard. Some photo mailers are rather flimsy--don't use them.  Digital media such as Compact Disks, Floppy Disks or Media Cards should be mailed in envelopes that are designed for digital media.

     

  2. ON-LINE (Digital Images needing restoration, enhancement or special effects ) For image restoration, enhancement or special effects (including Real Estate Photos) Go to the ON-LINE Evaluation form and follow the simple submission instructions.

 

Click this link for a printable  MAIL-IN form

Click this link for ONLINE submission

REAL ESTATE PHOTO SHOOT REQUEST

To request a real estate photo shoot please complete an online PHOTO SHOOT REQUEST


A WORD ABOUT SCANNING - If you are scanning a print to send in digital format, please scan at 300 dpi at 100% (original size) in RGB color mode. Please use color mode even if the print you are scanning is black and white.  Please turn off any special features your scanner might have such as sharpening, color correction, etc. and save as a JPEG file at the least compression possible.


PAYMENT INFORMATION:

PLEASE DO NOT SEND PAYMENT WITH YOUR INITIAL SUBMISSION.  Once we have evaluated your photo(s) we will promptly provide a quote with an estimated completion time.  Once you accept the quote simply pay-in-full and work will begin. If in the United States you can pay by Visa, Mastercard, Money Order or check. (Please note that checks must clear before work begins).  If outside the United States we can accept payment by Visa, Mastercard or International Money Order made payable in U.S. Dollars. If you choose to pay by Visa or MasterCard we can send an email with a link to a secure website where you can view the invoice and make payment.   This is the easiest, fastest and most secure method of payment.

There will be a $25 service fee for all returned checks.
 

REFUND POLICY:

If you are not completely satisfied give us a call to discuss possible solutions or simply return the product(s) within 14 days of the date we ship it to you. We will send you a full refund, minus shipping costs, or credit your account if you paid by credit card.  REFUNDS ARE NOT AN OPTION ONCE YOU HAVE THE FINAL DIGITAL FILE OF THE COMPLETED WORK.  For this reason, if you order a compact disk we will promptly ship it separately from your order after the refund period expires, or sooner if you have seen a proof and request the CD waiving your right to a refund.   Low resolution proofs that we might send by email are not included in this policy and will not affect the ability to receive a refund.
Since real estate photos are always provided in digital form there are no refunds once you receive the final product. I will email watermarked proofs for your approval before providing the final images.


SHIPPING INFORMATION:

Free shipping to anywhere in the United States using United States Postal Service.  

Customer agrees to pay a $15 shipping fee plus any Customs and related fees, for delivery outside of the United States.  (Shipping charges may vary for some countries. In this case, any additional charges will be indicated on the quote). 

Headís PhotoTouch is not responsible for any items damaged or lost during shipment.
 

HELPFUL HINTS:

  1. If you are scanning a print to send in digital format, please scan at 300 dpi at 100% (original size).  Scan in RGB color mode even if the print you are scanning is black and white. Please turn off any special features your scanner might have such as sharpening, color correction, etc. and save as a JPEG file.

  2. When sending more than one photo please number each photo by either writing very lightly with pencil only on the back, or by placing each photo into a numbered envelope.  This will ensure we are performing the desired work on the correct photos.  If you are sending a digital file please enter the file name.

  3. When mailing photos please be sure to use a good quality photo mailer with stiff cardboard. Some photo mailers are rather flimsy--don't use them.  Digital media such as Compact Disks, ZIP Disks (up to 250 Megabyte), Floppy Disks or Media Cards should be mailed in envelopes that are designed for digital media.

  4. When requesting removal of a person or object please give an accurate description (third person from left, mail box in foreground, etc.).  Better yet, send a very light Xerox copy with the person or object to be removed crossed out or circled.

  5. If requesting addition of a person or object try to select a photo of the person or object that has similar lighting if possible. Watch for the position of shadows.  This could save you some expense if we donít have to make major lighting adjustments to the person or object to be added. If you donít have a photo with similar lighting, send what you have.

  6. When requesting addition of text please ensure correct spelling and accuracy of dates. 

  7. When requesting colorization please describe the basic colors you want for each object to be colorized.  Donít bother describing colors of obvious items such as bananas or stop signs.  Please keep in mind that every color has many shades and variations that are impossible to describe or interpret accurately.  Here we need some artistic license.  If you donít have specific colors in mind, please say so. We will use good judgment in deciding appropriate colors for you.

  8. When requesting a photo montage please let us know which of the photos is to be the central or dominant figure.  If there is no central figure please say so and we will arrange the images nicely for you.

  9. When requesting a vignette it is best to fade to white, black or a color that already exists in the photo However, the color choice is yours.

  10. Please call to discuss before sending  3D objects for scanning,

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HEAD'S PhotoTouch
RELOCATION IN PROGRESS

PLEASE CALL FOR MAILING ADDRESS
 

(530) 520-8390

 
Email: info@phototouch.biz 



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